Refund policy

All RAVER products are made to order. Because each item is produced
specifically for your order and cannot be resold, we do not accept
returns or exchanges for change of mind, incorrect size selected, or
personal preference. We are a made-to-order brand, not a marketplace,
every item is produced individually for the person who ordered it.

We accept returns only in the following cases, and only with proof:

- The item arrives defective
- The item arrives damaged
- You received the wrong item

To start a return, email thecrew@raver.live within 7 days of
delivery with your order number and clear photos of the issue,
including the damage or defect itself and the product tag or label.
Returns will not be reviewed without photo proof, this is required
in every case, no exceptions.

Our team will review the submitted proof and respond within 2
business days with a decision. Approval is at our discretion based
on the evidence provided. We reserve the right to decline a return
if the proof submitted does not clearly support the claim, or shows
signs of damage caused after delivery rather than in production or
transit.

If approved, we'll provide instructions on how and where to send the
item back. Items sent to us without an approved return request and
prior proof submission will not be accepted or refunded, regardless
of condition.

Refunds
Once we've received and inspected the returned item against the
original proof submitted, we'll confirm whether the refund is
approved. Approved refunds are issued to your original payment
method within 10 business days. Bank and card processing times may
add a few additional days on top of that.

Exchanges
If a size or item was sent incorrectly on our end, we'll replace it
at no cost once the issue is confirmed through the same proof
process above. We do not offer exchanges for buyer's remorse, given
the made-to-order nature of every product.

Non-returnable
Sale items, gift cards, and any item without approved photo proof of
a defect, damage, or fulfilment error are final sale.

Questions
Reach us anytime at thecrew@raver.live, we review every claim in
good faith based on the proof provided.